Job Role:  Administrator
   Location:  Hamilton
  Industry:  Administration
  Date Posted:  February 1, 2022
 Reference Number:  AS3486
    Salary/Rate:  £19000- £21000 per annum

Apply for this role directly using the form at the bottom of this page, or contact us via email/phone directly. Due to volume of applications only successful candidates will be contacted at this point  however please feel free to contact the office to enquire about your application.

Full Job Description:

Aspirare Recruitment require an I.T Administrator for our client who are growing their Helpdesk team due to a recent company acquisition increasing their workload significantly. 

This role is a permanent position and will require someone who is able to work a night shift pattern as they are supporting users in the US. 

The Administrator is the first point of contact for calls and service requests.

Essential Duties and Responsibilities.

  • Create a positive customer support experience.
  • Build strong relationships through understanding, communicating promptly on progress, and handling customers with a professional attitude.
  • Log all incidents and requests; engage other resources as appropriate to resolve incidents or requests.
  • Create and update team and/or end user documentation and knowledge articles.
  • Process daily / weekly / Monthly audits
  • Process daily / weekly / Monthly tickets
  • Perform special projects and other duties as assigned

 A strong, confident communicator is required for this role who is able to work as part of a team speaking to customers with a clear approach to information gather to assist the user. Candidates who can demonstrate a high level of organisational skills and time management skills who is comfortable working in a fast-paced environment is essential. 

A sound understanding of the MS Office suite with a qualification in either IT or Administration is required.

The role is an excellent opportunity to work as part of an I.T business that provides excellent training and development in a fantastic, relaxed environment that adopts a quality approach to their work.

This role will be interviewing this week, so candidates that are committed to a move and a speedy turnaround need only apply.

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