Job Role:  Administrator
   Location:  Hamilton
  Industry:  Administration
  Date Posted:  February 1, 2022
 Reference Number:  AS3486
    Salary/Rate:  £19000- £21000 per annum

Apply for this role directly using the form at the bottom of this page, or contact us via email/phone directly. Due to volume of applications only successful candidates will be contacted at this point  however please feel free to contact the office to enquire about your application.

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Full Job Description:

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Aspirare Recruitment require an I.T Administrator for our client who are growing their Helpdesk team due to a recent company acquisition increasing their workload significantly. 

This role is a permanent position and will require someone who is able to work a night shift pattern as they are supporting users in the US. 

The Administrator is the first point of contact for calls and service requests.

Essential Duties and Responsibilities.

  • Create a positive customer support experience.
  • Build strong relationships through understanding, communicating promptly on progress, and handling customers with a professional attitude.
  • Log all incidents and requests; engage other resources as appropriate to resolve incidents or requests.
  • Create and update team and/or end user documentation and knowledge articles.
  • Process daily / weekly / Monthly audits
  • Process daily / weekly / Monthly tickets
  • Perform special projects and other duties as assigned

 A strong, confident communicator is required for this role who is able to work as part of a team speaking to customers with a clear approach to information gather to assist the user. Candidates who can demonstrate a high level of organisational skills and time management skills who is comfortable working in a fast-paced environment is essential. 

A sound understanding of the MS Office suite with a qualification in either IT or Administration is required.

The role is an excellent opportunity to work as part of an I.T business that provides excellent training and development in a fantastic, relaxed environment that adopts a quality approach to their work.

This role will be interviewing this week, so candidates that are committed to a move and a speedy turnaround need only apply.

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