Job Role:  IT Support
   Location:  East Kilbride
  Industry:  Information Technology
  Date Posted:  March 26, 2024
 Reference Number:  AS8753
  Salary/Rate:  £25,000 - £28,000
 Contract Type:  Permanent

Apply for this role directly using the form at the bottom of this page, or contact us via email/phone directly. Due to volume of applications only successful candidates will be contacted at this point  however please feel free to contact the office to enquire about your application.

Full Job Description:

IT Support, East Kilbride, Salary £25,000 - £28,000 per annum + performance-based bonus

+ 31 days holidays, private health insurance, fantastic pension & much more!

 

IT Support technician required to join a global IT business experiencing significant growth through acquisition. The IT Support technician will be responsible for resolving incidents and requests through remote support.

 

The successful IT Support technician will receive:

  • Competitive salary range of £25,000 – £28,000 per annum
  • 31 days holidays
  • Private Health Insurance & Life Insurance
  • Matched Company Pension contributions
  • Performance based discretionary bonus up to 20% of annual salary.

 

Key responsibilities of the IT Support technician:

  • Provide day-to-day remote desktop support in line ITIL processes and procedures.
  • Troubleshooting PC and Laptop hardware issues.
  • Provide 1st and 2nd line technical support to a range of customers.
  • Maintain accurate documentation of supported systems & applications to ensure agents have necessary knowledge at their fingertips.
  • Provide excellent customer service to a diverse customer base.

 

Requirements of the IT Support technician:

  • Previous experience working in a similar service desk environment providing 1st and 2nd line support.
  • Advanced knowledge of Office 2016, 2019 and 365 and Windows 7,8 and 10.
  • Awareness of Active Directory user & group administration.
  • Excellent verbal and written communication skills and ability to communicate with a wide range of customers.

 

Due to the diverse customer base, this role will involve a shift rotation including evening shifts Monday-Friday.

Don’t miss out on this fantastic opportunity to work with a leading business within the IT Solutions industry, with an excellent working environment and training opportunities – Apply now!

 

Note: Only applicants with the right to work in the UK will be considered. We do not provide work visas; this must be handled before applying.

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